One of the most effective ways we have of identifying
improvements is by asking for feedback. During every meeting, we ask for honest
and direct feedback on our services, particularly focusing on whether or not
the passenger has any concerns. For us, those conversations and suggestions
lead to swift, meaningful improvements. One of the members of Uppersia team, made
an appointment with Shivya and her travel companion in BB hostel. We all want to make these
visits a priority because we know that if our customers are satisfied, so are
we.
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| One of the members of Uppersia team, made an appointment with our Indian guests |
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